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Customer Success
Implementation Consultant
Austin Texas
 · 
20 Oct 2021

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Job Description

Your Mission: 

We're looking for a customer-centric Implementation Consultant to join our rocketship here at AfterShip. Reporting to the VP of Customer Success, you will provide the ultimate customer experience and work to delight our customers during onboarding to implement our solutions and ensure that all timelines and deliverables are met. You are a driven team player that thrives in a fast-paced, growth-oriented environment where you can work towards the success of our top DTC brands.

What You’ll Do: 

  • Define project scope based on client needs and requirements
  • Ensure completion of projects on-time and on-budget
  • Build an integrated solution for clients by combining software products from multiple vendors with our products
  • Assist customers in system development tasks
  • Providing customer training to set them up for success with AfterShip’s solutions
     

Who We're Looking For:

  • A Bachelor’s degree is required, preferably in a technical field
  • Have customer-facing consulting experience in software implementation and service deployment
  • Knowledge of Go, Node.js, Java, React, TypeScript
  • Strong project management, resource management, and leadership skills
  • Ability to manage numerous projects simultaneously and work well under deadlines 

Why You Should Join Us:

  •  We’re proud to say that the company is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and have recently secured a funding round of $66 million Series B led by Tiger Global. 
  • We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. The room for growth is huge. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company; 
  • We offer competitive compensations, benefits, remote work and all sorts of tools and resources to empower you to do your best work; 
  • We’re super proud of our geeky culture, started by our engineer-turned-CEO, and diversity in the team, cultivated by a group of amazing people from all over the world

 

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