Manager of Sales Enablement
AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for over 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.
Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
We are seeking a highly motivated and experienced Manager of Sales Enablement to lead and develop a comprehensive sales enablement program. Your primary responsibility will be to align the sales team with AfterShip's vision, strategy, and objectives by providing them with the necessary training, content, and support. You will collaborate with various stakeholders, including sales leadership, marketing, and product teams, to ensure our sales team is equipped with the skills and knowledge required to succeed in a competitive market.
A SaaS (Software as a Service) Sales Enablement Leadership role is crucial in helping a company's sales teams become more effective and efficient in selling SaaS products or services. This role typically involves a combination of strategic planning, training, content development, and process optimization. Here are the key responsibilities and the scope of work for someone in this role:
Sales Strategy Development:
- Develop and implement a structured and effective sales training program for new hires and existing sales team members.
- Identify training needs, knowledge gaps, and areas for skill enhancement within the sales team.
- Conduct workshops, coaching sessions, and role-playing exercises to enhance sales skills, product knowledge, and objection handling.
- Identify training needs within the sales team and design or oversee the development of training programs.
- Create and maintain onboarding programs for new sales hires.
- Continuously update training materials to reflect changes in products and the market
Sales Content and Resources:
- Develop or oversee the creation of sales collateral, presentations, case studies, and other materials to support the sales process.
- Ensure that content is up-to-date, relevant, and aligned with the company's messaging.
Sales Process Optimization:
- Work with sales leadership to streamline and improve sales processes.
- Define and document sales processes to ensure consistency and efficiency.
- Implement tools and technologies that can enhance the sales process.
Sales Tools and Technology:
- Evaluate, select, and implement sales enablement tools, such as CRM systems, sales engagement platforms, and analytics tools.
- Provide training and support for sales teams on using these tools effectively.
- Collaborate with marketing, product development, and customer support teams to ensure alignment in messaging and customer experience.
- Work with product teams to ensure sales teams have a deep understanding of the SaaS product's features and benefits.
Feedback and Iteration:
- Gather feedback from the sales team and use it to make continuous improvements to the sales enablement program.
- Stay up-to-date with industry trends and adjust strategies as necessary
Sales Enablement Analytics and Measurement:
- Collect and analyze data to measure the impact of sales enablement efforts on sales performance.
- Use analytics to identify areas for improvement and adjust strategies accordingly.
Leadership and Team Management:
- Build and lead a sales enablement team, if required.
- Provide leadership, mentorship, and professional development for team members.
- Manage the budget for sales enablement activities, which may include training, tools, and content development.
- Bachelor's degree in Business, Marketing, or a related field. MBA preferred.
- Proven experience of at least 2 years in sales enablement or sales training leadership roles in the software/SaaS industry, preferably in Ecommerce Technology
- Demonstrated success in developing and executing sales enablement programs that drive revenue growth.
- Strong understanding of sales methodologies, sales processes, and sales tools.
- Excellent communication, presentation, and interpersonal skills.
- Analytical mindset with the ability to derive insights from data.
- Leadership qualities to inspire and motivate the sales team.
At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.
Why You Should Join Us:
- We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.
- We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
- We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Career progression & professional development
- Retirement Plans including company match
- Invest in your learning + monthly book perk
- In-office lunch and commuter benefits for those located in our hub locations
We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.