Business Development Manager

Business Development Representative 

Enterprise Customer Success Manager

Partner Marketing & Events Coordinator

Sales Development Representative 

Sales Operation

Sales Operations Manager

Senior Solutions Architect

Solutions Architect

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo-charges engagement, revenue, and loyalty.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Trusted by over 100,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is looking for an all-star Business Development Manager to join our fast-growing Sales team. Your goal will be to drive the continued growth of the US market by prospecting at the enterprise level, as well as playing an integral role in the growth of the Business Development function. As the first member of the Business Development team, you will be responsible for all outbounding tasks as a Business Development Representative, and will be empowered to set processes, train new BDRs, and adopt a player-coach role within the team as we grow.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ideal candidate is someone with a track record of success in outbound software sales, as well as the finesse, intelligence, motivation and aptitude to successfully drive complex deals with clients located in different time zones. You know what it takes to succeed and are passionate about the opportunity to build and support a team.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Working closely with the Account Executive team, you will use a combination of phone, email and social media tools to identify, contact and organise initial calls with decision makers from some of the world’s biggest brands.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Proactively search for and reach out to decision makers through a combination of phone, email and social media based methods.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Generate and coordinate new meetings for the Account Executive team.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain an accurate close list and follow up consistently.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop strong product knowledge and look to learn from product, sales and tech teams.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain accurate information in our CRM.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop new strategies to grow the sales pipeline, and consistently meet monthly SQL (Sales Qualified Lead) and MRR (Monthly Recurring Revenue) goals.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensure new BDRs are set up for success but implementing efficient and scalable processes.&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have 2+ years experience in business development, sales or account management, ideally in the&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A hunter profile – excited at the prospect of driving new business for the company.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Proven track record of success selling to multiple personas at V.P. and C-levels from eTail / E-commerce with a focus on digital executives.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience using CRMs like HubSpot.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Looking to grow your career in a truly international company with a start-up feel.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thrives in an autonomous work environment, with the ability to work independently and efficiently.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Good communication skills and the ability to work across multiple time zones and with multiple teams.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture and the diversity of the team, cultivated by a group of amazing people from all over the world. We have proudly achieved a 4.5/5 Glassdoor rating, and are continuously working to strengthen our culture and the experience of our people.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Sales

US, Remote

Canada 

United States 

&lt;p&gt;&lt;strong&gt;About Us:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/p&gt;
&lt;p&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/p&gt;
&lt;p&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo charges engagement, revenue, and loyalty.&lt;/p&gt;
&lt;p&gt;Trusted by over 14,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Business Development Representative is part of the rapidly growing AfterShip sales organization. Supporting the AfterShip sales team, your goal will be to drive the continued growth of the European market.&lt;/p&gt;
&lt;p&gt;The ideal candidate shall possess outbound software sales experience as well as the finesse, intelligence, motivation and aptitude to successfully drive and close complex deals with clients located in different time zones.&lt;/p&gt;
&lt;p&gt;Working closely with the Account Executive team, you will use a combination of phone, email and social media tools to identify, contact and organize initial calls with decision makers from some of the world’s biggest brands.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proactively search for and reach out to decision makers through a combination of phone, email and social media based methods.&lt;/li&gt;
&lt;li&gt;Generate and coordinate new meetings for the Account Executive team.&lt;/li&gt;
&lt;li&gt;Maintain an accurate close list and follow up consistently.&lt;/li&gt;
&lt;li&gt;Develop strong product knowledge and look to learn from product, sales and tech teams.&lt;/li&gt;
&lt;li&gt;Maintain accurate information in our CRM.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1+ year(s) experience in a sales environment - e-commerce or SaaS industries preferred.&lt;/li&gt;
&lt;li&gt;Highly motivated to succeed and grow both individually and alongside our company.&lt;/li&gt;
&lt;li&gt;Strong work ethic with the confidence to work autonomously.&lt;/li&gt;
&lt;li&gt;Naturally curious; you love learning, improving yourself, and are eager to contribute your ideas.&lt;/li&gt;
&lt;li&gt;Excellent organizational, and analytical skills.&lt;/li&gt;
&lt;li&gt;Experience with CRMs like HubSpot and/or Salesforce is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/li&gt;
&lt;li&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/li&gt;
&lt;li&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Austin Texas

&lt;p&gt;&lt;strong&gt;About Us:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo charges engagement, revenue, and loyalty.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Trusted by over 14,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Leading new client onboarding process in collaboration with the Implementation Consultant.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Communicate best practices and new product features to evangelize with customers, as well as&amp;nbsp; delivering customer feedback to the Product team.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be responsible for Dollar Retention Rate and Customer Retention Rate.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;3+ years experience in a customer-facing, technical roles in either SaaS, ecommerce, or marketing automation technology.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to understand and explain technical solutions in layman’s term to client.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You can successfully deliver multiple projects simultaneously with meticulous attention to detail.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You&#39;re comfortable in a growth-paced environment that requires strong time management and prioritization skills.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have executive level interpersonal, project management, communication, and problem-solving skills.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have prior experience with business reports, preferably in the form of QBRs.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have excellent written and verbal communication and presentation skills. English fluency required, native-level proficiency preferred.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a remote-first position with the opportunity for hybrid flexibility, though the successful candidate must be located in Barcelona.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture and the diversity of the team, cultivated by a group of amazing people from all over the world. We have proudly achieved a 4.5/5 Glassdoor rating, and are continuously working to strengthen our culture and the experience of our people. &lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will receive competitive compensation, benefits from day 1, flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Customer Success

Barcelona, Spain 

&lt;p&gt;&lt;strong&gt;About Us:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/p&gt;
&lt;p&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/p&gt;
&lt;p&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo charges engagement, revenue, and loyalty.&lt;/p&gt;
&lt;p&gt;Trusted by over 14,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.&lt;/p&gt;
&lt;p&gt;Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.&lt;/p&gt;
&lt;p&gt;This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Leading new client onboarding process in collaboration with the Implementation Consultant&lt;/li&gt;
&lt;li&gt;Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.&lt;/li&gt;
&lt;li&gt;Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.&lt;/li&gt;
&lt;li&gt;Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.&lt;/li&gt;
&lt;li&gt;Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.&lt;/li&gt;
&lt;li&gt;Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.&lt;/li&gt;
&lt;li&gt;Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.&lt;/li&gt;
&lt;li&gt;Be responsible for Dollar Retention Rate and Customer Retention Rate.&lt;/li&gt;
&lt;li&gt;Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience in a customer-facing, technical roles in either SaaS, eCommerce, or marketing automation technology&lt;/li&gt;
&lt;li&gt;You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism&lt;/li&gt;
&lt;li&gt;Ability to understand and explain technical solutions in layman’s term to client&lt;/li&gt;
&lt;li&gt;You can successfully deliver multiple projects simultaneously with meticulous attention to detail&lt;/li&gt;
&lt;li&gt;You&#39;re comfortable in a growth-paced environment that requires strong time management and prioritization skills&lt;/li&gt;
&lt;li&gt;You have executive level interpersonal, project management, communication, and problem-solving skills&lt;/li&gt;
&lt;li&gt;You have prior experience with business reports, preferably in the form of QBRs&lt;/li&gt;
&lt;li&gt;You have excellent written and verbal communication and presentation skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/li&gt;
&lt;li&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/li&gt;
&lt;li&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Toronto, ON

&lt;p&gt;&lt;strong&gt;* This is a remote-first position, but you must be located in Austin, TX.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Us:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/p&gt;
&lt;p&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/p&gt;
&lt;p&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo charges engagement, revenue, and loyalty.&lt;/p&gt;
&lt;p&gt;Trusted by over 14,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.&lt;/p&gt;
&lt;p&gt;Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.&lt;/p&gt;
&lt;p&gt;This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Leading new client onboarding process in collaboration with the Implementation Consultant&lt;/li&gt;
&lt;li&gt;Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.&lt;/li&gt;
&lt;li&gt;Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.&lt;/li&gt;
&lt;li&gt;Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.&lt;/li&gt;
&lt;li&gt;Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.&lt;/li&gt;
&lt;li&gt;Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.&lt;/li&gt;
&lt;li&gt;Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.&lt;/li&gt;
&lt;li&gt;Be responsible for Dollar Retention Rate and Customer Retention Rate.&lt;/li&gt;
&lt;li&gt;Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience in a customer-facing, technical roles in either SaaS, eCommerce, or marketing automation technology&lt;/li&gt;
&lt;li&gt;You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism&lt;/li&gt;
&lt;li&gt;Ability to understand and explain technical solutions in layman’s term to client&lt;/li&gt;
&lt;li&gt;You can successfully deliver multiple projects simultaneously with meticulous attention to detail&lt;/li&gt;
&lt;li&gt;You&#39;re comfortable in a growth-paced environment that requires strong time management and prioritization skills&lt;/li&gt;
&lt;li&gt;You have executive level interpersonal, project management, communication, and problem-solving skills&lt;/li&gt;
&lt;li&gt;You have prior experience with business reports, preferably in the form of QBRs&lt;/li&gt;
&lt;li&gt;You have excellent written and verbal communication and presentation skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/li&gt;
&lt;li&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/li&gt;
&lt;li&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Austin, Texas

&lt;p&gt;&lt;strong&gt;About Us:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo charges engagement, revenue, and loyalty.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Trusted by over 14,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is looking for a Partner Marketing &amp;amp; Events&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Coordinator &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;to lead our events initiatives and to work with our technology, courier, agency and platform partners. In this role, you will be the expert who drives co-marketing activities with our strategic partners that drive lead generation and brand awareness. You will also own the execution and management of all events across North America. You will collaborate closely with the Strategic Partnerships, Creative and Product Marketing teams to bring events and co-marketing activities to life.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a high-impact position that will help accelerate AfterShip’s growth rate by implementing customer-centric growth strategies for our mid-market and enterprise audiences.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;There may be requirements to travel for events and to work adjusted hours in order to collaborate with global teammates. This role is open to remote workers anywhere in North America.&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Events&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Determine event goals, create and track metrics by driving leads from high impact events&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Logistical coordination of events – including but not limited to project management, promotional coordination, giveaways, booth activation, booth layout &amp;amp; design, special offers, etc.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain marketing and promotional asset inventory, in addition to shipment coordination of assets to various locations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Drive the development of promotional items used for partner and event marketing initiatives&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Manage external relationships with agencies and vendors&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with cross-functional internal teams such as creative, marketing operations and design to develop, execute and track events campaigns and coordination efforts&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Communicate regular event updates to the whole team, including management and global teams&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop and continuously improve playbooks for events and other operational processes, including but not limited to individual event calendars and detailed plans on how to best extract value from events (ie marketing, lead generation, outreach opportunities)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;On an as-needed basis, negotiate with event organizers on event contract details&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Partner Marketing&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Execute and optimize results-oriented partner marketing campaigns that drive awareness, acquisition and engagement with AfterShip’s products and integrations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Closely collaborate with partners to execute co-branded lead generation programs and initiatives, such as events, webinars and case studies&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Develop sales enablement and educational marketing material for partners to enable them to sell AfterShip products, such as white papers, sales decks and one-pagers.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Create and deliver partner-facing assets for our technology, courier and platform partners, such as best practice guides, campaign kits and thought leadership content&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We&#39;re Looking For Someone Who Has:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Extensive experience coordinating and managing multiple online and live events at any given time&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Exceptional organization and project management skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Exceptional relationship management skills and ability to build strong relationships with vendors, event organizers, partners and agencies&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Data-centric and results-driven individual who continuously looks at program results and optimizes accordingly&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience collaborating with partners to execute and bring to life campaigns, events and other marketing initiatives&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;1+ years of relevant work experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bachelor&#39;s degree in a relevant field&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world. We have proudly achieved a 4.5/5 Glassdoor rating, and are continuously working to strengthen our culture and the experience of our people.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Marketing

&lt;p&gt;&lt;strong&gt;Your Mission: &lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’ll do whatever it takes to help our prospective customers explore our solutions, ultimately enabling them to deliver their customers with the best post-purchase experience possible through our solutions.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Respond, engage and qualify inbound leads and inquiries&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner closely with experienced Account Executives to effectively hand-off warm leads to the closing team&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Contribute learnings and best practices to the inbound sales process and team members to support the success of your peers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work cross-functionally with the event marketing team to generate interest and participation in our sponsored events and dinners.&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Highly motivated individuals looking to establish a career in software sales&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;SaaS business development experience preferred but not required&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have a BA/BS or equivalent&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Continually seek improvement and are rigorous in your pursuit of it&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Are excited, motivated, and inspired by exceeding goals&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Are thoughtful, engaging, energetic, and self-aware&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have experience working in a fast-paced environment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Focus on details, are a self-starter, and are relentless but professional&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have excellent written/verbal communication skills&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will receive competitive compensation, benefits from day 1, flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;AfterShip is searching for a Sales Operations Manager to help support our sales team as we manage incredible growth and new vertical expansion. The Sales Operations Manager is responsible for assisting sales leadership in driving operational excellence for AfterShip. They also assist with the day to day administration of HubSpot and operational tasks.&lt;/p&gt;
&lt;p&gt;This role is a high value-add business partner to the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information and sales tools.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;More specifically, you will be…&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support the sales team using HubSpot with process improvement, measurement, tracking and analytics relevant to their functional areas&lt;/li&gt;
&lt;li&gt;Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards&lt;/li&gt;
&lt;li&gt;Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment&lt;/li&gt;
&lt;li&gt;Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.&lt;/li&gt;
&lt;li&gt;Assist with on-boarding and training new sales talent&lt;/li&gt;
&lt;li&gt;Refine customer segmentation, assist with territory management, maintain procurement and contract records&lt;/li&gt;
&lt;li&gt;Create a plan to enhance up-sell and cross-sell processes.&lt;/li&gt;
&lt;li&gt;Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we are looking for:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3-5 years of sales operations experience&lt;/li&gt;
&lt;li&gt;Proficiency with HubSpot&lt;/li&gt;
&lt;li&gt;The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives&lt;/li&gt;
&lt;li&gt;Well-developed capabilities in problem-solving and crafting efficient processes&lt;/li&gt;
&lt;li&gt;A result and success oriented mentality, conveying a sense of urgency and driving issues to closure&lt;/li&gt;
&lt;li&gt;An ability to initiate and build relationships with people in an open, friendly, and accepting manner&lt;/li&gt;
&lt;li&gt;An innate drive to innovate and optimize the use of available resources&lt;/li&gt;
&lt;li&gt;Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change&lt;/li&gt;
&lt;/ul&gt;

Singapore

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo-charges engagement, revenue, and loyalty.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Trusted by over 100,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is searching for a Sales Operations Manager to help support our sales team as we manage incredible growth and new vertical expansion. The Sales Operations Manager is responsible for assisting sales leadership in driving operational excellence for AfterShip. They also assist with the day to day administration of HubSpot and operational tasks.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This role is a high value-add business partner to the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information and sales tools.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support the sales team using HubSpot with process improvement, measurement, tracking and analytics relevant to their functional areas&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Assist with on-boarding and training new sales talent&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Refine customer segmentation, assist with territory management, maintain procurement and contract records&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Create a plan to enhance up-sell and cross-sell processes.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;3-5 years of sales operations experience&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Proficiency with HubSpot&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Well-developed capabilities in problem-solving and crafting efficient processes&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A result and success oriented mentality, conveying a sense of urgency and driving issues to closure&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;An ability to initiate and build relationships with people in an open, friendly, and accepting manner&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;An innate drive to innovate and optimize the use of available resources&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture and the diversity of the team, cultivated by a group of amazing people from all over the world. We have proudly achieved a 4.5/5 Glassdoor rating, and are continuously working to strengthen our culture and the experience of our people.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Austin,Texas, United States

&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work with the Account Executives to consultatively engage with prospective clients to identify and develop solutions that meet their needs&lt;/li&gt;
&lt;li&gt;Define project scope based on the prospect’s needs and requirements&lt;/li&gt;
&lt;li&gt;Deliver product POC and demonstrations that are tailored to the prospect’s technical requirements and audience&lt;/li&gt;
&lt;li&gt;Work to ensure the total buy-in of the AfterShip platform and capabilities by the prospect’s development team&lt;/li&gt;
&lt;li&gt;Providing customer training to set them up for success with AfterShip’s solutions&lt;/li&gt;
&lt;li&gt;Ensure completion of projects on-time and on-budget&lt;/li&gt;
&lt;li&gt;Help customers implement AfterShip solutions&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We’re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A Bachelor’s degree is required, preferably in a technical field&lt;/li&gt;
&lt;li&gt;Excellent presentation and communication skills&lt;/li&gt;
&lt;li&gt;Have customer-facing consulting experience in software implementation and service deployment&lt;/li&gt;
&lt;li&gt;Self-motivated to dig in to learn about products, technology, customers, and competitors&lt;/li&gt;
&lt;li&gt;Familiarity with eCommerce platforms (e.g., Shopify, Magento, BigCommerce)&lt;/li&gt;
&lt;li&gt;Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won’t need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teams.&lt;/li&gt;
&lt;li&gt;Strong project management and resource management skills&lt;/li&gt;
&lt;li&gt;Ability to manage numerous projects simultaneously and work well under deadlines&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/li&gt;
&lt;li&gt;You will receive competitive compensation, benefits from day 1, flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/li&gt;
&lt;li&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/p&gt;
&lt;p&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences.&lt;/p&gt;
&lt;p&gt;Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo charges engagement, revenue, and loyalty.&lt;/p&gt;
&lt;p&gt;Trusted by over 14,000 eCommerce retailers like Gymshark, Kylie Cosmetics, and Murad, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Solutions Architect is part of the rapidly growing AfterShip sales organization. The primary goal of this role is to successfully increase the sales and adoption of the AfterShip solutions by working alongside the Account Executives to effectively demonstrate AfterShip’s offerings to and answer technical questions for enterprise-level corporate prospects. This Solutions Architect will work closely with the Sales and Customer Success teams to ensure the prospective client understands what they are purchasing and, upon contract signatures, experiences a seamless onboarding experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work with the Account Executives to consultatively engage with prospective clients to identify and develop solutions that meet their needs&lt;/li&gt;
&lt;li&gt;Define project scope based on the prospect&#39;s needs and requirements&lt;/li&gt;
&lt;li&gt;Deliver product POC and demonstrations that are tailored to the prospect’s technical requirements and audience&lt;/li&gt;
&lt;li&gt;Work to ensure the total buy-in of the AfterShip platform and capabilities by the prospect’s development team&lt;/li&gt;
&lt;li&gt;Providing customer training to set them up for success with AfterShip’s solutions&lt;/li&gt;
&lt;li&gt;Ensure completion of projects on-time and on-budget&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A Bachelor’s degree is required, preferably in a technical field&lt;/li&gt;
&lt;li&gt;Excellent presentation and communication skills&lt;/li&gt;
&lt;li&gt;Have customer-facing consulting experience in software implementation and service deployment&lt;/li&gt;
&lt;li&gt;Self-motivated to dig in to learn about products, technology, customers and competitors&lt;/li&gt;
&lt;li&gt;Familiarity with eCommerce platforms (e.g. Shopify, Magento, BigCommerce)&lt;/li&gt;
&lt;li&gt;Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won’t need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teams&lt;/li&gt;
&lt;li&gt;Strong project management and resource management skills&lt;/li&gt;
&lt;li&gt;Ability to manage numerous projects simultaneously and work well under deadlines&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will receive competitive compensation, benefits from day 1 (benefits offered vary by job location), flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/li&gt;
&lt;li&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/li&gt;
&lt;li&gt;You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year.&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Customer Success

Geeky Spirit

Quick Delivery

Keep it Simple

Diversity and Inclusion