Director of Customer Success

Enterprise Sales Manager

Implementation Consultant (Manager)

Partnerships Specialist

Senior Application Support Engineer

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As Director of Customer Success, you will lead and continue to build a team of highly motivated Customer Success Managers in North America and Europe.&lt;/p&gt;
&lt;p&gt;This role is critical to the direction of every part of the business. Your team will take ownership of customer issues and work closely with internal teams to ensure customer needs are understood and built into every part of the business. As Director of Customer Success, you will have a critical influence on customer strategies post-sale (e.g. onboarding, retention, renewal). You will influence product direction with your insight into the customer landscape.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The Director of Customer Success, reporting into the VP of Customer Success, is part of AfterShip&#39;s Global Customer Success team. As such, there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in APAC and Europe, which flexible hours may be exercised to accommodate. There will also be opportunities to travel (up to 20% and fully expensed).&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead the Customer Success teams in North America and Europe to achieve success in accordance with the company’s goals.&lt;/li&gt;
&lt;li&gt;Act as our clients’ trusted advisor, ensuring they receive the correct value out of AfterShip&lt;/li&gt;
&lt;li&gt;Build and maintain a strong Customer Success team, helping team members continuously grow&lt;/li&gt;
&lt;li&gt;Oversee and develop the department’s knowledge base, SOPs and related work streams&lt;/li&gt;
&lt;li&gt;Collaborate cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) to identify and eliminate bottlenecks and ensure customer success&lt;/li&gt;
&lt;li&gt;Be accountable for Dollar Retention Rate and Customer Retention Rate&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;7-8 years of experience related with customer success, account management in the SaaS industry, e-commerce industry is preferred; cross-regional account management experience is preferred;&lt;/li&gt;
&lt;li&gt;4-5 years of team management experience, including multinational management experience; good at coaching team members and providing feedback to help improve their skills and enable their growth;&lt;/li&gt;
&lt;li&gt;Strong business acumen and customer lifecycle management skills, with the ability to properly assess and service large enterprise customers;&lt;/li&gt;
&lt;li&gt;Exceptional communication skills and ability to cooperate cross-functionally;&lt;/li&gt;
&lt;li&gt;Proven experience establishing processes and automation tools for internal and external stakeholders, ideally in a startup environment;&lt;/li&gt;
&lt;li&gt;Favorable time zone overlap with Europe and APAC preferred;&lt;/li&gt;
&lt;li&gt;Proficiency in Mandarin and/or Cantonese is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Flexible PTO policy&lt;/li&gt;
&lt;li&gt;Retirement Plans including company match&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Customer Success

Toronto, Ontario

United States 

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for over 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are seeking a highly motivated and skilled Manager for our growing Account Executive team. You&#39;ll be responsible for building and scaling the team, overseeing the entire sales process, from lead generation to closing, while ensuring customer satisfaction and driving team performance. A deep understanding of the sales process and exceptional leadership skills are vital for success in this role.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Oversee and manage a team of Account Executives, setting sales targets, and monitoring team&#39;s performance.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Develop and implement strategic sales plans to accommodate corporate goals.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Conduct regular coaching sessions to build and maintain a high-performance sales team.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Establish and nurture relationships with key decision-makers in target industries.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Collaborate with other departments to ensure product development aligns with customers&#39; needs and expectations.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Deliver detailed reports on sales performance, market trends, and competitor activities to company stakeholders and the leadership team.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Evaluate the sales process and procedures for improvements.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Provide expert knowledge of our services and platform to potential clients, effectively demonstrating the value proposition.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who We’re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience in a B2B sales role, with at least 2 years in a managerial position, preferably within&amp;nbsp; the eCommerce or technology sector.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Proven track record in sales and team management.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Excellent communication, negotiation, and leadership skills.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Ability to build strong relationships with clients and team members.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Strong understanding of customer and market dynamics within the eCommerce industry.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; Experience with CRM systems (like Salesforce) and sales metrics.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Flexible PTO policy&lt;/li&gt;
&lt;li&gt;Retirement Plans including company match&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Sales

US, Remote

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world&#39;s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry&#39;s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you&#39;re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We&#39;re looking for an Implementation Consultant to join our rocketship here at AfterShip. Reporting to the&amp;nbsp; Implementation Consultant Manager.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Implementation Consultant is part of the rapidly growing AfterShip sales organization. The primary goal of this role is to successfully implement the AfterShip solutions by working alongside the Customer Success Managers to effectively demonstrate AfterShip’s offerings and answer technical questions for enterprise-level corporate customers during the implementation process. A key milestone to be focussed focused on is when the customer has gone live with their product.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Get handover from Sales Engineer&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with CSMs to engage with clients to help implement solutions as per the statement of work (SOW)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Define project scope based on the customer’s needs and requirements&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Evaluate and recommend change requests during the implementation process&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Communicating with all the relevant stakeholders during the implementation process&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with the customer’s development team and help answer technical questions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Providing customer training to set them up for success with AfterShip’s solutions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensure completion of onboarding projects on- time and on-budget&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A Bachelor’s degree is required, preferably in a technical field&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Excellent presentation and communication skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have customer-facing consulting experience in software implementation and service deployment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Self-motivated to dig in to learn about products, technology, customers, and competitors&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Familiarity with eCommerce platforms (e.g. Shopify, Magento, BigCommerce)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won’t need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teams&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong project management and resource management skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to manage numerous projects simultaneously and work well under deadlines&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You&#39;ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We&#39;re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You&#39;re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you&#39;ll be able to have a schedule that fits your working style and the requirements of your role.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;/span&gt;&lt;/p&gt;

Noida, Uttar Pradesh, India

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for over 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Partnerships Specialist, you will be responsible for developing and maintaining relationships with tech partners across North America and Europe to drive our partnership program.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The ideal candidate is ambitious and eager to grow a career in partnership management. You have a collaborative mindset and excel in a team environment. You are excited about being part of a fast-paced and innovative company, and are delighted to contribute your detail-oriented approach to work and passion for relationship-building.&lt;/p&gt;
&lt;p&gt;The Partnerships Specialist is part of AfterShip&#39;s Global Partnerships team. As such, there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in APAC up to twice a week.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Sound like a fit for you? Then send us an application - we&#39;d love to hear from you!&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Assist in developing and maintaining relationships with digital agencies, integration partners, and technology platforms.&lt;/li&gt;
&lt;li&gt;Support the recruitment of new partners through business development efforts and collaborate with the team on strategic initiatives.&lt;/li&gt;
&lt;li&gt;Assist in training partners on AfterShip’s solutions and contribute to referral and reselling efforts.&lt;/li&gt;
&lt;li&gt;Help in organizing co-marketing initiatives with partners.&lt;/li&gt;
&lt;li&gt;Assist in monitoring partner performance and suggest strategies for improvement.&lt;/li&gt;
&lt;li&gt;Collaborate with the partnerships team and internal stakeholders to support partnership objectives.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We’re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in Business, Marketing, or a related field.&lt;/li&gt;
&lt;li&gt;1-2 years of experience in sales, business development, or a related field; fresh graduates with relevant internships are encouraged to apply.&lt;/li&gt;
&lt;li&gt;Strong communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Analytical mindset with problem-solving skills.&lt;/li&gt;
&lt;li&gt;Eagerness to learn and grow in the eCommerce logistics industry.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Flexible PTO policy&lt;/li&gt;
&lt;li&gt;Retirement Plans including company match&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Partnerships

Canada 

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Your mission will be to build a strong Support team in India and identify the gaps and errors that our customers are facing, and help us eliminate all the bottlenecks that will result in 100% customer satisfaction.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon,etc.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with our customers to understand their problems, frustrations, and roadblocks.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In the future, there will be opportunities to work in a first class environment, learn business models, and support development activities.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;3+ years of experience working in Technical/Application customers support organizations for software and/or E-commerce/SaaS companies.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working in a 24x7x365 support operation.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience supporting an enterprise B2B product set.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong domain knowledge in the latest tools and techniques for delivering world-class customer support.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Having experience of at least one Ticket Management Tool (Freshdesk is preferred)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Basic Code debugging/Basic SQL/ Basic of one script language.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Aware of the full support cycle (SLAs/Response time etc.)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong communication skills (English)&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

Join The Team