Product Marketing Manager

Sales Engineer

Technical Content Manager

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is looking for a Product Marketing Manager to join our growing Marketing team. You will be expected to bring innovative ideas and creative strategies to fuel AfterShip’s marketing engine growth and front-line enablement.&lt;/p&gt;
&lt;p&gt;You will bring your prior experience in SaaS software marketing, and knowledge of the eCommerce industry to help craft positioning, messaging, support go-to-market (GTM) strategies, and sales enablement. As you play a significant part in our team’s success, you will have a high-visibility, high-impact opportunity that allows you to exercise your strategic vision, business acumen, storytelling skills, and technical expertise.&lt;/p&gt;
&lt;p&gt;The ideal candidate would describe their approach to work as ‘customer-centric’, you go the extra mile to develop an intimate understanding of actual (not perceived) customer and prospect needs and learn everything you can about the latest (and evolving) state of the target market. You possess the skills and perception to be a strategic, holistic and multidimensional thinker and natural storyteller.&lt;/p&gt;
&lt;p&gt;This role is part of AfterShip&#39;s Global Marketing team, reporting into the Senior Product Marketing Manager based in APAC. As such, there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in APAC up to twice a week.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Sound like a fit for you? Then send us an application - we&#39;d love to hear from you!&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop an in-depth technical understanding of AfterShip’s products and features, acting as a subject matter expert cross-functionally.&lt;/li&gt;
&lt;li&gt;Collaborate cross-functionally on the creation of high-quality product collateral including sales decks, product use cases, solution briefs, messaging guides, case studies, web content, blog posts, and other assets to maximize the effectiveness and diversified use of our products in the market.&lt;/li&gt;
&lt;li&gt;Drive GTM strategies and cross-functional coordination to facilitate rapid and successful product launches, positioning and sales enablement materials.&lt;/li&gt;
&lt;li&gt;Stay on top of the industry trends, new technology, competitor dynamics and eCommerce best practices to provide insights on GTM plans and enhance product messaging.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Fuel our marketing engine and generate revenue demand with impactful, data driven product positioning, messaging and thought leadership.&lt;/li&gt;
&lt;li&gt;Leverage a variety of data feedback loops to plan and execute user research programs and complete user journeys to distill insights and refine our profile target personas.&lt;/li&gt;
&lt;li&gt;Additional responsibilities and duties as required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years of B2B product marketing experience; 2+ years of proven and demonstrable experience in launching new product offerings&lt;/li&gt;
&lt;li&gt;Bachelor’s Degree in business or technical discipline, or equivalent years’ experience (MBA or equivalent experience preferred but not required)&lt;/li&gt;
&lt;li&gt;Prior experience working within a high-growth SaaS company is required; experience with eCommerce industry and AI is strongly preferred&lt;/li&gt;
&lt;li&gt;Enthusiastic spokesperson/product marketing ambassador with exceptional communication and interpersonal skills&lt;/li&gt;
&lt;li&gt;Ability to effectively create compelling written content&lt;/li&gt;
&lt;li&gt;Analytical mindset with the ability to gather and analyze market data for informed decision-making&lt;/li&gt;
&lt;li&gt;Capable of working proactively and independently, as well as collaboratively&lt;/li&gt;
&lt;li&gt;Experience in global cross-functional collaboration to drive key initiatives, with the ability to handle multiple projects at the same time&lt;/li&gt;
&lt;li&gt;Capable of cultivating an in-depth understanding of complex technical products, then simplifying and packaging them for a variety of personas and markets&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Retirement Plans including company match&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Marketing

Toronto, Ontario

Canada 

United States 

Vancouver, British Columbia

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4 billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;br&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sales Engineer is part of the rapidly growing AfterShip go-to-market organization.The primary goal of this role is to successfully increase the sales and adoption of the AfterShip solutions by working alongside the Account Executives and Customer Success Managers to effectively demonstrate AfterShip’s offerings to and answer technical questions for mid market to enterprise-level corporate prospects.&lt;/p&gt;
&lt;p&gt;This Sales Engineer will work closely with the Sales and Customer Success teams to ensure the prospective client understands their requirements are met with AfterShip’s products, ready to begin onboarding and have technical &amp;amp; project based resources secured to start implementing.&lt;br&gt;&lt;br&gt;This is a high-impact position within AfterShip&#39;s global team, reporting into the Manager, Sales Engineering based in North America. As such, there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in North America or APAC (up to 2 - 4 times a week remotely). Meetings outside of regular business hours are planned with advance adequate notice.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Engage with clients in a consultative manner to understand their business challenges and requirements&lt;/li&gt;
&lt;li&gt;Serve as the primary, ongoing technical point of contact for our prospects in presales&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Work to help vet and close deals from a technical requirements perspective&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Become a subject matter expert on AfterShip’s products, platform and ecosystem&lt;/li&gt;
&lt;li&gt;Deliver product Proof of Concepts (POCs) and demonstrations that are tailored to the prospect’s key use cases, business requirements and stakeholder audience&lt;/li&gt;
&lt;li&gt;Develop and present technical proposals, architectures and statements of work (SOWs) to our clients&lt;/li&gt;
&lt;li&gt;Answer questions about AfterShip’s APIs, webhooks and integrations for our clients and partners&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Manage and drive RFP/Is and Security Questionnaires&lt;/li&gt;
&lt;li&gt;Conduct technical design thinking workshops &amp;amp; presentations to articulate AfterShip’s value proposition and solution offerings&lt;/li&gt;
&lt;li&gt;Collaborate with internal teams to ensure alignments between client requirements and AfterShip’s capabilities&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;br&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;4+ years of experience in B2B pre-sales solutions engineering, sales engineering, or in a technical sales or consulting role&lt;/li&gt;
&lt;li&gt;A Bachelor’s degree is required, preferably in a technical field&lt;/li&gt;
&lt;li&gt;Excellent presentation and communication skills&lt;/li&gt;
&lt;li&gt;Have recent customer-facing consulting experience with SaaS implementations and deployments&lt;/li&gt;
&lt;li&gt;Self-motivated to dig in to learn about products, technology, customers and competitors&lt;/li&gt;
&lt;li&gt;Familiarity with eCommerce platforms (e.g. Netsuite, Salesforce, Microsoft Dynamics, Shopify, Magento, BigCommerce)&lt;/li&gt;
&lt;li&gt;Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won’t need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teams&lt;/li&gt;
&lt;li&gt;Strong project management and resource management skills&lt;/li&gt;
&lt;li&gt;Ability to manage numerous prospects simultaneously and work well under deadlines&lt;/li&gt;
&lt;li&gt;Ability to work successfully as part of an international team&lt;/li&gt;
&lt;li&gt;Native or near-native level fluency of English is required (C2+), with working level proficiency in French (B2+) as an asset&lt;/li&gt;
&lt;li&gt;Located in Barcelona, Spain, with experience working in an international team preferred&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Sales

Barcelona, Spain

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;strong&gt;What will you do:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;We seek a highly skilled and motivated Technical Content Writer with exceptional managerial abilities to join our team. The ideal candidate will be responsible for producing high-quality technical content while also overseeing a team of content writers. This role requires strong communication skills, technical proficiency, and the ability to manage multiple projects simultaneously.&lt;br&gt;&lt;strong&gt;&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Demonstrates experience managing a team of content writers and coordinating content production processes.&lt;/li&gt;
&lt;li&gt;Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.&lt;/li&gt;
&lt;li&gt;Research, gather, and organize technical information from various sources, including subject matter experts, product specifications, and hands-on experimentation&lt;/li&gt;
&lt;li&gt;Create and maintain high-quality written documentation from relevant stakeholders (Technical support team and Product owners)&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams, including the Technical support team and Product owners, to ensure the accuracy and completeness of documentation&lt;/li&gt;
&lt;li&gt;Develop and maintain a consistent tone, style, and voice across all documentation, adhering to established writing standards and guidelines&lt;/li&gt;
&lt;li&gt;Edit and proofread documentation for clarity, accuracy, grammar, and adherence to AfterShip standards&lt;/li&gt;
&lt;li&gt;Manage document lifecycle, including version control, updates, and archiving of obsolete content&lt;/li&gt;
&lt;li&gt;Translate complex technical concepts into user-friendly content that is easy to understand and follow&lt;/li&gt;
&lt;li&gt;Determine the best delivery method and create multimedia content, such as instructional videos, diagrams, and interactive tutorials, to supplement written documentation (e.g., videos, flow charts, infographics)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

Customer Support

Noida, Uttar Pradesh, India

Join The Team