Enterprise Customer Success Manager

Enterprise Sales Manager

Events Marketing Intern (Co-Op Internship Winter 2024)

Partnerships Specialist

Senior Application Support Engineer

Social Media Specialist

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for over 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.&lt;/p&gt;
&lt;p&gt;Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.&lt;/p&gt;
&lt;p&gt;This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Leading new client onboarding process in collaboration with the Implementation Consultant&lt;/li&gt;
&lt;li&gt;Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.&lt;/li&gt;
&lt;li&gt;Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.&lt;/li&gt;
&lt;li&gt;Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.&lt;/li&gt;
&lt;li&gt;Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.&lt;/li&gt;
&lt;li&gt;Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.&lt;/li&gt;
&lt;li&gt;Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.&lt;/li&gt;
&lt;li&gt;Be responsible for Dollar Retention Rate and Customer Retention Rate.&lt;/li&gt;
&lt;li&gt;Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience in a customer-facing, technical roles in either SaaS, eCommerce, or marketing automation technology&lt;/li&gt;
&lt;li&gt;You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism&lt;/li&gt;
&lt;li&gt;Ability to understand and explain technical solutions in layman’s term to client&lt;/li&gt;
&lt;li&gt;You can successfully deliver multiple projects simultaneously with meticulous attention to detail&lt;/li&gt;
&lt;li&gt;You&#39;re comfortable in a growth-paced environment that requires strong time management and prioritization skills&lt;/li&gt;
&lt;li&gt;You have executive level interpersonal, project management, communication, and problem-solving skills&lt;/li&gt;
&lt;li&gt;You have prior experience with business reports, preferably in the form of QBRs&lt;/li&gt;
&lt;li&gt;You have excellent written and verbal communication and presentation skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Retirement Plans including company match&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Customer Success

Toronto, ON

United States 

Austin, TX

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for over 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As AfterShip aims to continue accelerating our sales motion, we are seeking a highly motivated and skilled Enterprise Sales Manager for our growing Account Executive team.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;As Enterprise Sales Manager, your mission is to build and nurture a high-performing sales team, exceed targets, and contribute to the continuous improvement of our products and services. A deep understanding of SaaS sales process, strong familiarity with the Shopify ecosystem, and exceptional leadership skills are vital for success in this role.&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage a team of Account Executives, providing guidance, coaching, and support to maximize their performance.&lt;/li&gt;
&lt;li&gt;Depending on deal size and complexity, support or take ownership of closing deals, including new inbound logos and cross-selling opportunities.&lt;/li&gt;
&lt;li&gt;Coach Account Executives to increase unit price, improve closing rates, and exceed team finishing quota rates.&lt;/li&gt;
&lt;li&gt;Collaborate with the Business Development Representative (BDR) manager to refine outreach priorities and Ideal Customer Profile (ICP).&lt;/li&gt;
&lt;li&gt;Coordinate with Solution Architects (SA) manager to provide effective solutions tailored to target markets and verticals.&lt;/li&gt;
&lt;li&gt;Work closely with Customer Success Managers (CSMs) to ensure smooth account handover and minimize onboarding time for new customers.&lt;/li&gt;
&lt;li&gt;Collaborate with the Customer Success leader to align on cross-sell strategies and effectively promote additional products to existing customers.&lt;/li&gt;
&lt;li&gt;Provide valuable feedback to the product team by identifying product gaps and sharing insights on won/lost deals.&lt;/li&gt;
&lt;li&gt;Conduct regular coaching sessions to build and maintain a high-performance sales team.&lt;/li&gt;
&lt;li&gt;Be responsible for managing Sales team budgets.&lt;/li&gt;
&lt;li&gt;Deliver detailed reports on sales performance, market trends, and competitor activities to company stakeholders and the leadership team.&lt;/li&gt;
&lt;li&gt;Evaluate the sales process and procedures for improvements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We’re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience in B2B full-cycle sales, with at least 2 years in a managerial position, preferably within&amp;nbsp; the eCommerce SaaS sector.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Demonstrated track record of consistently exceeding sales targets.&lt;/li&gt;
&lt;li&gt;Proven track record in sales and team management. You lead by example and guide based on your experience.&lt;/li&gt;
&lt;li&gt;Excellent communication, negotiation, and leadership skills.&lt;/li&gt;
&lt;li&gt;Ability to build strong relationships with clients, team members, cross-functional teams, and senior leadership.&lt;/li&gt;
&lt;li&gt;Experience training BDRs to become successful AEs and guiding AEs to transition into managerial roles.&lt;/li&gt;
&lt;li&gt;Proficiency in utilizing CRM systems, sales training methodologies, and sales operations tools.&lt;/li&gt;
&lt;li&gt;Self-driven and capable of working remotely across time zones, displaying independence and initiative as a leader.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Retirement Plans including company match&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Sales

US, Remote

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is actively seeking an Events Marketing Intern to bolster our dynamic events initiatives.&amp;nbsp;Reporting directly to the Senior Partner Marketing and Events Manager, you will assume a pivotal role in planning and executing both in-person and online events designed to drive lead generation and enhance brand visibility.&amp;nbsp;This role offers you the chance to directly impact AfterShip&#39;s marketing metrics while gaining valuable exposure to large-scale industry events.&lt;br&gt;&lt;br&gt;If you seek to thrive in the fast-paced world of events management and consider yourself a quick and dynamic thinker, we encourage you to apply for this exciting Events Marketing Internship opportunity at AfterShip.&lt;/p&gt;
&lt;p&gt;The Events Marketing Intern will work full-time (35 hours per week) for the duration of the 2024 Winter Semester, with the opportunity to extend. Compensation for the position will be $20-24/hr.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;As an Events Marketing Intern, you will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support Event Logistics and Administration: Assist in the planning and execution of events, ensuring all logistics are organized efficiently.&lt;/li&gt;
&lt;li&gt;Field Marketing Activations: Participate in on-site and online field marketing activities to promote AfterShip&#39;s brand and offerings.&lt;/li&gt;
&lt;li&gt;Travel Coordination: Organize travel arrangements for teams attending events, ensuring a smooth experience for all participants.&lt;/li&gt;
&lt;li&gt;Expense Tracking and Budget Control: Monitor and manage event expenses to stay within budgetary constraints while meeting project goals.&lt;/li&gt;
&lt;li&gt;Event Venue Coordination: Work closely with event venues and vendors to coordinate logistics and ensure a seamless event experience.&lt;/li&gt;
&lt;li&gt;Event Calendar Management: Maintain and update the event calendar, coordinating communication with internal stakeholders, including Sales, Customer Success, Business Development, Partnerships, and Senior Management.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Students in pursuit of a degree or with career aspirations in Marketing, Business, Tourism, Hospitality, or Events Management programs;&lt;/li&gt;
&lt;li&gt;Active involvement in school/student associations with experience in organizing school events/activities/campaigns such as socials, orientations, networking, fundraising, or related;&lt;/li&gt;
&lt;li&gt;Familiarity with tools such as Figma, Notion, ChatGPT, Canva is a plus.&lt;/li&gt;
&lt;li&gt;Prior professional or internship experience in the Marketing field is preferred but not required;&lt;/li&gt;
&lt;li&gt;Ability to work and lead multiple, simultaneous projects from planning to completion in a team or independently.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;This opportunity offers a dynamic and growth-centric environment where you can learn and develop essential event management and marketing skills to prepare you for a career in this field.&lt;/li&gt;
&lt;li&gt;In addition to this being a paid internship position, we also provide $25 per day for lunch and $10 per day as a commuter benefit.&lt;/li&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in Toronto. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Marketing

Canada 

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for over 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Partnerships Specialist, you will be responsible for developing and maintaining relationships with tech partners across North America and Europe to drive our partnership program.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The ideal candidate is ambitious and eager to grow a career in partnership management. You have a collaborative mindset and excel in a team environment. You are excited about being part of a fast-paced and innovative company, and are delighted to contribute your detail-oriented approach to work and passion for relationship-building.&lt;/p&gt;
&lt;p&gt;The Partnerships Specialist is part of AfterShip&#39;s Global Partnerships team. As such, there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in APAC up to twice a week.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Sound like a fit for you? Then send us an application - we&#39;d love to hear from you!&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Assist in developing and maintaining relationships with digital agencies, integration partners, and technology platforms.&lt;/li&gt;
&lt;li&gt;Support the recruitment of new partners through business development efforts and collaborate with the team on strategic initiatives.&lt;/li&gt;
&lt;li&gt;Assist in training partners on AfterShip’s solutions and contribute to referral and reselling efforts.&lt;/li&gt;
&lt;li&gt;Help in organizing co-marketing initiatives with partners.&lt;/li&gt;
&lt;li&gt;Assist in monitoring partner performance and suggest strategies for improvement.&lt;/li&gt;
&lt;li&gt;Collaborate with the partnerships team and internal stakeholders to support partnership objectives.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We’re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in Business, Marketing, or a related field.&lt;/li&gt;
&lt;li&gt;1-2 years of experience in sales, business development, or a related field; fresh graduates with relevant internships are encouraged to apply.&lt;/li&gt;
&lt;li&gt;Strong communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Analytical mindset with problem-solving skills.&lt;/li&gt;
&lt;li&gt;Eagerness to learn and grow in the eCommerce logistics industry.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Retirement Plans including company match&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Partnerships

Toronto, Ontario

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Your mission will be to build a strong Support team in India and identify the gaps and errors that our customers are facing, and help us eliminate all the bottlenecks that will result in 100% customer satisfaction.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon,etc.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with our customers to understand their problems, frustrations, and roadblocks.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In the future, there will be opportunities to work in a first class environment, learn business models, and support development activities.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;3+ years of experience working in Technical/Application customers support organizations for software and/or E-commerce/SaaS companies.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working in a 24x7x365 support operation.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience supporting an enterprise B2B product set.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong domain knowledge in the latest tools and techniques for delivering world-class customer support.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Having experience of at least one Ticket Management Tool (Freshdesk is preferred)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Basic Code debugging/Basic SQL/ Basic of one script language.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Aware of the full support cycle (SLAs/Response time etc.)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong communication skills (English)&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;

Customer Support

Noida, Uttar Pradesh, India

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/p&gt;
&lt;p&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/p&gt;
&lt;p&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/p&gt;
&lt;p&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Social Media Specialist, you will play a pivotal role in shaping AfterShip&#39;s online presence and fostering community engagement with ecommerce merchants and technology partners.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This dynamic position requires a unique blend of storytelling prowess and relationship-building skills. As the voice of our brand on social platforms, your mission will be to engage with our audience, partners, and community, telling the AfterShip story one post at a time.&lt;/p&gt;
&lt;p&gt;The ideal Social Media Specialist is a strategic thinker with a knack for identifying creative angles and bringing them to life through captivating content. You’ll have experience both writing content and creating video, have a good eye for design, and understand the fundamentals of B2B SaaS marketing. Your day-to-day? Crafting magnetic social media content for channels like LinkedIn and TikTok, working with internal stakeholders to support their initiatives, and reporting on our performance and making recommendations about where to take our social strategy next.&lt;/p&gt;
&lt;p&gt;The Social Media Specialist is part of AfterShip&#39;s Global Marketing team. There may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in APAC up to twice a week.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We’re looking for someone who genuinely loves and understands eCommerce and the products we offer, so they can naturally and authentically communicate them to our customers. Sound like you? Then we&#39;d love to see you apply!&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Shape and implement social media strategies for multiple channels, including but not limited to LinkedIn, Tiktok, Facebook, Instagram, and Twitter/X.&lt;/li&gt;
&lt;li&gt;Create content best suited to each channel that supports the growth of our brand and promotes company initiatives, products, and culture. (Experience creating both written and video content is a must.)&lt;br&gt;Regularly maintain a social calendar and run regular sync meetings giving stakeholders an overview of what posts you&#39;re working on, when they&#39;re due for release, and how they relate to internal messaging.&lt;/li&gt;
&lt;li&gt;Establish processes and standards for accepting requests from other teams at AfterShip by establishing strong working agreements with each.&lt;/li&gt;
&lt;li&gt;Provide guidance, insight, and review for internal stakeholders in sales and partnerships to create their own social media posts promoting AfterShip.&lt;/li&gt;
&lt;li&gt;Collaborate with the content marketing team to repurpose, promote, and distribute editorial content in our social channels.&lt;/li&gt;
&lt;li&gt;Monitor and track our brand presence on social media channels, with regular reporting on engagement and recommendations for improvement.&lt;/li&gt;
&lt;li&gt;Be the face of AfterShip and its brands across all key platforms in regards to short-form video.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience in Social Media; Bachelor’s degree in a related-field preferred.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Exceptional communication and organizational skills, including the ability to cooperate cross-functionally or to work solo to deliver results.&lt;/li&gt;
&lt;li&gt;A track record of building a social audience with a large following will also be considered; this could be your own audience or for a company.&lt;/li&gt;
&lt;li&gt;Previous experience creating content related to the following topics preferred, but not essential: eCommerce, branded retail, B2B, sales, tech, SaaS.&lt;/li&gt;
&lt;li&gt;A collaborative, team-driven attitude, committed to shared goals, managing, and influencing great work across the marketing team.&lt;/li&gt;
&lt;li&gt;Experience with social media management platforms (Hootsuite, Sprout Social, Buffer, etc.) and design tools (Canva, Figma, etc.) is a plus.&lt;/li&gt;
&lt;li&gt;Favorable time zone overlap with APAC preferred.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Remote-first/hybrid-flexible work setups&lt;/li&gt;
&lt;li&gt;Healthcare coverage offered from day 1&lt;/li&gt;
&lt;li&gt;Career progression &amp;amp; professional development&lt;/li&gt;
&lt;li&gt;Retirement Plans including company match&lt;/li&gt;
&lt;li&gt;Invest in your learning + monthly book perk&lt;/li&gt;
&lt;li&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/em&gt;&lt;/p&gt;

Join The Team