Business Development Representative 

Enterprise Customer Success Manager

People Operations Intern

Sales Development Representative 

Sales Operation

Solutions Engineer

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Business Development Representative is part of the rapidly growing AfterShip sales organization. Supporting the AfterShip sales team, your goal will be to drive the continued growth of the European market.&lt;/p&gt;
&lt;p&gt;The ideal candidate shall possess outbound software sales experience as well as the finesse, intelligence, motivation and aptitude to successfully drive and close complex deals with clients located in different time zones.&lt;/p&gt;
&lt;p&gt;Working closely with the Account Executive team, you will use a combination of phone, email and social media tools to identify, contact and organize initial calls with decision makers from some of the world’s biggest brands.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proactively search for and reach out to decision makers through a combination of phone, email and social media based methods.&lt;/li&gt;
&lt;li&gt;Generate and coordinate new meetings for the Account Executive team.&lt;/li&gt;
&lt;li&gt;Maintain an accurate close list and follow up consistently.&lt;/li&gt;
&lt;li&gt;Develop strong product knowledge and look to learn from product, sales and tech teams.&lt;/li&gt;
&lt;li&gt;Maintain accurate information in our CRM.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1+ year(s) experience in a sales environment - e-commerce or SaaS industries preferred.&lt;/li&gt;
&lt;li&gt;Highly motivated to succeed and grow both individually and alongside our company.&lt;/li&gt;
&lt;li&gt;Strong work ethic with the confidence to work autonomously.&lt;/li&gt;
&lt;li&gt;Naturally curious; you love learning, improving yourself, and are eager to contribute your ideas.&lt;/li&gt;
&lt;li&gt;Excellent organizational, and analytical skills.&lt;/li&gt;
&lt;li&gt;Experience with CRMs like HubSpot and/or Salesforce is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible PTO policy&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Retirement Plans including company match&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Sales

Austin Texas

United States 

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Best known for post-purchase products AfterShip Tracking and Returns Center, we also offer a complete suite of tools to build an end-to-end customer journey that turbo-charges engagement, revenue, and loyalty.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Powering over 4.4billion order shipments by eCommerce retailers like TOMS, Kylie Cosmetics, Harry’s, and Aēsop, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Leading new client onboarding process in collaboration with the Implementation Consultant.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Communicate best practices and new product features to evangelize with customers, as well as&amp;nbsp; delivering customer feedback to the Product team.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be responsible for Dollar Retention Rate and Customer Retention Rate.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;3+ years experience in a customer-facing, technical roles in either SaaS, ecommerce, or marketing automation technology.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to understand and explain technical solutions in layman’s term to client.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You can successfully deliver multiple projects simultaneously with meticulous attention to detail.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You&#39;re comfortable in a growth-paced environment that requires strong time management and prioritization skills.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have executive level interpersonal, project management, communication, and problem-solving skills.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have prior experience with business reports, preferably in the form of QBRs.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have excellent written and verbal communication and presentation skills. English fluency required, native-level proficiency preferred.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a remote-first position with the opportunity for hybrid flexibility, though the successful candidate must be located in Barcelona.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture and the diversity of the team, cultivated by a group of amazing people from all over the world. We have proudly achieved a 4.5/5 Glassdoor rating, and are continuously working to strengthen our culture and the experience of our people. &lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will receive competitive compensation, benefits from day 1, flexible PTO, and all sorts of tools and resources to empower you to do your best work.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be part of a company with strong product market fit, prioritizing solving real problems for our customers, which has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021. &lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Customer Success

Barcelona, Spain 

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.&lt;/p&gt;
&lt;p&gt;Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.&lt;/p&gt;
&lt;p&gt;This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Leading new client onboarding process in collaboration with the Implementation Consultant&lt;/li&gt;
&lt;li&gt;Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.&lt;/li&gt;
&lt;li&gt;Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.&lt;/li&gt;
&lt;li&gt;Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.&lt;/li&gt;
&lt;li&gt;Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.&lt;/li&gt;
&lt;li&gt;Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.&lt;/li&gt;
&lt;li&gt;Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.&lt;/li&gt;
&lt;li&gt;Be responsible for Dollar Retention Rate and Customer Retention Rate.&lt;/li&gt;
&lt;li&gt;Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience in a customer-facing, technical roles in either SaaS, eCommerce, or marketing automation technology&lt;/li&gt;
&lt;li&gt;You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism&lt;/li&gt;
&lt;li&gt;Ability to understand and explain technical solutions in layman’s term to client&lt;/li&gt;
&lt;li&gt;You can successfully deliver multiple projects simultaneously with meticulous attention to detail&lt;/li&gt;
&lt;li&gt;You&#39;re comfortable in a growth-paced environment that requires strong time management and prioritization skills&lt;/li&gt;
&lt;li&gt;You have executive level interpersonal, project management, communication, and problem-solving skills&lt;/li&gt;
&lt;li&gt;You have prior experience with business reports, preferably in the form of QBRs&lt;/li&gt;
&lt;li&gt;You have excellent written and verbal communication and presentation skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible PTO policy&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Retirement Plans including company match&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Toronto, ON

&lt;p&gt;&lt;strong&gt;* This is a remote-first position, but you must be located in Austin, TX.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.&lt;/p&gt;
&lt;p&gt;Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.&lt;/p&gt;
&lt;p&gt;This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Leading new client onboarding process in collaboration with the Implementation Consultant&lt;/li&gt;
&lt;li&gt;Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.&lt;/li&gt;
&lt;li&gt;Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.&lt;/li&gt;
&lt;li&gt;Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.&lt;/li&gt;
&lt;li&gt;Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.&lt;/li&gt;
&lt;li&gt;Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.&lt;/li&gt;
&lt;li&gt;Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.&lt;/li&gt;
&lt;li&gt;Be responsible for Dollar Retention Rate and Customer Retention Rate.&lt;/li&gt;
&lt;li&gt;Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience in a customer-facing, technical roles in either SaaS, eCommerce, or marketing automation technology&lt;/li&gt;
&lt;li&gt;You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism&lt;/li&gt;
&lt;li&gt;Ability to understand and explain technical solutions in layman’s term to client&lt;/li&gt;
&lt;li&gt;You can successfully deliver multiple projects simultaneously with meticulous attention to detail&lt;/li&gt;
&lt;li&gt;You&#39;re comfortable in a growth-paced environment that requires strong time management and prioritization skills&lt;/li&gt;
&lt;li&gt;You have executive level interpersonal, project management, communication, and problem-solving skills&lt;/li&gt;
&lt;li&gt;You have prior experience with business reports, preferably in the form of QBRs&lt;/li&gt;
&lt;li&gt;You have excellent written and verbal communication and presentation skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible PTO policy&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Retirement Plans including company match&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Austin, Texas

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Best known for post-purchase products AfterShip Tracking and Returns Center, we also offer a complete suite of tools to build an end-to-end customer journey that turbo-charges engagement, revenue, and loyalty.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Powering over 4.4billion order shipments by eCommerce retailers like TOMS, Kylie Cosmetics, Harry’s, and Aēsop, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;As a People Operations Intern reporting to the Head of People, you will be responsible for crafting a fantastic employee experience for AfterShippers in our Austin hub, and play an important role as an extension of the North American People Team. This is a great opportunity for students looking to get work experience in a high-growth tech company environment or are looking to pursue a career in Human Resources and People Operations.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The successful candidate has strong communication and relationship management skills, works in a proactive manner, is tech-savvy, well organized and adept at handling sensitive employee information. You would be expected to maintain high levels of professionalism and confidentiality. This is an opportunity to create a meaningful work experience for your colleagues and work in a dynamic environment where everyday feels unique.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a paid part-time internship position where you would be expected to work with the team on-site in our office in Austin, Texas, as well as liaise with the People Team, particularly the People Operations Specialist based in Toronto, Canada, virtually.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The People Operations Intern will work 15 hours per week (2 x 7.5hr work days) for the duration of 15 weeks over the Spring/Summer term (May - August 2023).&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensure the office is well maintained and secure (cleanliness, office and snack supplies as appropriate).&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain records, documentation, budget records, and files (e.g. company laptop tracking or WeWork pass allocation).&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Reception duties, including greeting employees and clients visiting the office.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support employees with office equipment and supplies.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;New hire orientation to the office and onboarding assistance during their first weeks.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support with the planning and execution of team events/socials.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Plan and execute culture-building initiatives.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Actively enrolled in a Bachelor&#39;s degree program with a co-op or required internship program, preferably in Human Resources.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge of core functions within People Operations and/or Project Management is an asset.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work experience in an operations role or startup setting would be beneficial.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Familiarity with G-Suite, Mac OS, BambooHR, and Notion is an asset.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong relationship management skills to build strong partnerships with internal teams both in-person and remotely.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have the ability to maintain focus under pressure in order to meet tight deadlines and fulfill people related projects.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You will be part of a company with strong product market fit, prioritizing solving real problems for our customers, which has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow. We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

People

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’ll do whatever it takes to help our prospective customers explore our solutions, ultimately enabling them to deliver their customers with the best post-purchase experience possible through our solutions.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Respond, engage and qualify inbound leads and inquiries&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner closely with experienced Account Executives to effectively hand-off warm leads to the closing team&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Contribute learnings and best practices to the inbound sales process and team members to support the success of your peers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work cross-functionally with the event marketing team to generate interest and participation in our sponsored events and dinners.&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For&lt;/strong&gt;&lt;strong&gt;:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Highly motivated individuals looking to establish a career in software sales&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;SaaS business development experience preferred but not required&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have a BA/BS or equivalent&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Continually seek improvement and are rigorous in your pursuit of it&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Are excited, motivated, and inspired by exceeding goals&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Are thoughtful, engaging, energetic, and self-aware&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have experience working in a fast-paced environment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Focus on details, are a self-starter, and are relentless but professional&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Have excellent written/verbal communication skills&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible PTO policy&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Retirement Plans including company match&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;AfterShip is searching for a Sales Operations Manager to help support our sales team as we manage incredible growth and new vertical expansion. The Sales Operations Manager is responsible for assisting sales leadership in driving operational excellence for AfterShip. They also assist with the day to day administration of HubSpot and operational tasks.&lt;/p&gt;
&lt;p&gt;This role is a high value-add business partner to the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information and sales tools.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;More specifically, you will be…&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support the sales team using HubSpot with process improvement, measurement, tracking and analytics relevant to their functional areas&lt;/li&gt;
&lt;li&gt;Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards&lt;/li&gt;
&lt;li&gt;Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment&lt;/li&gt;
&lt;li&gt;Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.&lt;/li&gt;
&lt;li&gt;Assist with on-boarding and training new sales talent&lt;/li&gt;
&lt;li&gt;Refine customer segmentation, assist with territory management, maintain procurement and contract records&lt;/li&gt;
&lt;li&gt;Create a plan to enhance up-sell and cross-sell processes.&lt;/li&gt;
&lt;li&gt;Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we are looking for:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3-5 years of sales operations experience&lt;/li&gt;
&lt;li&gt;Proficiency with HubSpot&lt;/li&gt;
&lt;li&gt;The ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives&lt;/li&gt;
&lt;li&gt;Well-developed capabilities in problem-solving and crafting efficient processes&lt;/li&gt;
&lt;li&gt;A result and success oriented mentality, conveying a sense of urgency and driving issues to closure&lt;/li&gt;
&lt;li&gt;An ability to initiate and build relationships with people in an open, friendly, and accepting manner&lt;/li&gt;
&lt;li&gt;An innate drive to innovate and optimize the use of available resources&lt;/li&gt;
&lt;li&gt;Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change&lt;/li&gt;
&lt;/ul&gt;

Singapore

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Solutions Engineer is part of the rapidly growing AfterShip sales organization. The primary goal of this role is to successfully increase the sales and adoption of the AfterShip solutions by working alongside the Account Executives to effectively demonstrate AfterShip’s offerings to and answer technical questions for enterprise-level corporate prospects. This Solutions Engineer will work closely with the Sales and Customer Success teams to ensure the prospective client understands what they are purchasing and, upon contract signatures, experiences a seamless onboarding experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work with the Account Executives to consultatively engage with prospective clients to identify and develop solutions that meet their needs&lt;/li&gt;
&lt;li&gt;Define project scope based on the prospect&#39;s needs and requirements&lt;/li&gt;
&lt;li&gt;Deliver product POC and demonstrations that are tailored to the prospect’s technical requirements and audience&lt;/li&gt;
&lt;li&gt;Work to ensure the total buy-in of the AfterShip platform and capabilities by the prospect’s development team&lt;/li&gt;
&lt;li&gt;Providing customer training to set them up for success with AfterShip’s solutions&lt;/li&gt;
&lt;li&gt;Ensure completion of projects on-time and on-budget&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A Bachelor’s degree is required, preferably in a technical field&lt;/li&gt;
&lt;li&gt;Excellent presentation and communication skills&lt;/li&gt;
&lt;li&gt;Have customer-facing consulting experience in software implementation and service deployment&lt;/li&gt;
&lt;li&gt;Self-motivated to dig in to learn about products, technology, customers and competitors&lt;/li&gt;
&lt;li&gt;Familiarity with eCommerce platforms (e.g. Shopify, Magento, BigCommerce)&lt;/li&gt;
&lt;li&gt;Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won’t need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teams&lt;/li&gt;
&lt;li&gt;Strong project management and resource management skills&lt;/li&gt;
&lt;li&gt;Ability to manage numerous projects simultaneously and work well under deadlines&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible PTO policy&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Barcelona, Spain

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Solutions Engineer is part of the rapidly growing AfterShip sales organization. The primary goal of this role is to successfully increase the sales and adoption of the AfterShip solutions by working alongside the Account Executives to effectively demonstrate AfterShip’s offerings to and answer technical questions for enterprise-level corporate prospects. This Solutions Engineer will work closely with the Sales and Customer Success teams to ensure the prospective client understands what they are purchasing and, upon contract signatures, experiences a seamless onboarding experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work with the Account Executives to consultatively engage with prospective clients to identify and develop solutions that meet their needs&lt;/li&gt;
&lt;li&gt;Define project scope based on the prospect&#39;s needs and requirements&lt;/li&gt;
&lt;li&gt;Deliver product POC and demonstrations that are tailored to the prospect’s technical requirements and audience&lt;/li&gt;
&lt;li&gt;Work to ensure the total buy-in of the AfterShip platform and capabilities by the prospect’s development team&lt;/li&gt;
&lt;li&gt;Providing customer training to set them up for success with AfterShip’s solutions&lt;/li&gt;
&lt;li&gt;Ensure completion of projects on-time and on-budget&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A Bachelor’s degree is required, preferably in a technical field&lt;/li&gt;
&lt;li&gt;Excellent presentation and communication skills&lt;/li&gt;
&lt;li&gt;Have customer-facing consulting experience in software implementation and service deployment&lt;/li&gt;
&lt;li&gt;Self-motivated to dig in to learn about products, technology, customers and competitors&lt;/li&gt;
&lt;li&gt;Familiarity with eCommerce platforms (e.g. Shopify, Magento, BigCommerce)&lt;/li&gt;
&lt;li&gt;Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won’t need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teams&lt;/li&gt;
&lt;li&gt;Strong project management and resource management skills&lt;/li&gt;
&lt;li&gt;Ability to manage numerous projects simultaneously and work well under deadlines&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible PTO policy&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Retirement Plans including company match&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your Mission:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Solutions Engineer is part of the rapidly growing AfterShip sales organization. The primary goal of this role is to successfully increase the sales and adoption of the AfterShip solutions by working alongside the Account Executives to effectively demonstrate AfterShip’s offerings to and answer technical questions for enterprise-level corporate prospects. This Solutions Architect will work closely with the Sales and Customer Success teams to ensure the prospective client understands what they are purchasing and, upon contract signatures, experiences a seamless onboarding experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work with the Account Executives to consultatively engage with prospective clients to identify and develop solutions that meet their needs&lt;/li&gt;
&lt;li&gt;Define project scope based on the prospect&#39;s needs and requirements&lt;/li&gt;
&lt;li&gt;Deliver product POC and demonstrations that are tailored to the prospect’s technical requirements and audience&lt;/li&gt;
&lt;li&gt;Work to ensure the total buy-in of the AfterShip platform and capabilities by the prospect’s development team&lt;/li&gt;
&lt;li&gt;Providing customer training to set them up for success with AfterShip’s solutions&lt;/li&gt;
&lt;li&gt;Ensure completion of projects on-time and on-budget&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who We&#39;re Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A Bachelor’s degree is required, preferably in a technical field&lt;/li&gt;
&lt;li&gt;Excellent presentation and communication skills&lt;/li&gt;
&lt;li&gt;Have customer-facing consulting experience in software implementation and service deployment&lt;/li&gt;
&lt;li&gt;Self-motivated to dig in to learn about products, technology, customers and competitors&lt;/li&gt;
&lt;li&gt;Familiarity with eCommerce platforms (e.g. Shopify, Magento, BigCommerce)&lt;/li&gt;
&lt;li&gt;Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won’t need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teams&lt;/li&gt;
&lt;li&gt;Strong project management and resource management skills&lt;/li&gt;
&lt;li&gt;Ability to manage numerous projects simultaneously and work well under deadlines&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why You Should Join Us:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Perks:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Competitive compensation&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Remote-first/hybrid-flexible work setups&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Healthcare coverage offered from day 1&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Career progression &amp;amp; professional development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Flexible PTO policy&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Invest in your learning + monthly book perk&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In-office lunch and commuter benefits for those located in our hub locations&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;

Join The Team